All Orders that areplaced before 12 noon are dispatched the same day (Mon - Fri). Orders made over the weekend are dispatched on Monday.
We deliver to England, Wales, Scotland, the Scottish Highlands and Northern Ireland.
FREE Shipping by Royal Mail 2nd Class post (3-5 day service)
FREE Shipping by Royal Mail Tracked 48
(2-3 days England and Wales, 3-5 days Scottish Highlands, Islands and NI)
FREE Next day service via DPD (Mon-Fri) to England and Wales.
Scottish Highlands and Islands and Northern Ireland are delivered by Royal Mail and take 3-5 days.
Note: DPD orders dispatched on Friday will be delivered on Monday.
Unfortunately, we do not deliver to the Channel Islands, Isle of Man or the Scilly Isles.
We may on occasion supply you with an equivalent order, e.g. where you have ordered a 7.5 kg bag we may send you 5 x 1.5 kg, this is simply to ensure we control the stock levels so that we can provide the best service to you.
If you are not 100% satisfied with your Wolfworthy Dog food we offer a 14-day no-quibble money-back guarantee. Please email us at firstname.lastname@example.org within 14 days of receiving your delivery informing us of your wish to return your food. In the email please let us know your name and address and the tracking number of your return parcel. You must include your name on the box or inside, we will be unable to process your refund otherwise. Orders that are returned without a box cannot be refunded.
Please use a tracked courier service to ensure that the food is returned to us safely. You will have to pay the cost of the courier. For a selection of secure and reasonably priced courier services we recommend using Parcel2Go
or similar. Once we receive your parcel we will fully refund your order within 14 days (once processed refunds can take 5-10 days to show on your account)
Send all returns to:
Whistl - Returns Department
MSPS3, Typhoon Way, Lutterworth, LE17 4XZ
If you change your mind after an order has been placed we will take all reasonable steps to stop the dispatch. If this is not possible and the order has already been sent you can refuse the delivery which will incur a £7 return postage charge.
If the courier has attempted to deliver your order and you were not in they will communicate with you via the email or mobile number you have provided. It is your responsibility to instruct the driver on what to do with your parcel. Your options will be communicated via text or email. If you do not acknowledge the messages or let the driver know what to do, your parcel will be returned to us. If this happens there will be a £7 return postage charge which will be deducted from your refund.