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Preferred for general queries, subscription changes, feeding advice and non-urgent delivery questions.
We typically respond within 24 hours
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Fastest for time-sensitive delivery or dispatch queries, for example if your order is due to be dispatched today
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For customer service queries, email or live chat will usually get you a quicker response.
Please use the tracking link we have sent you to get the latest update on your delivery. 7.5kg bags are next day delivery (Mon-Fri) if the order was processed before 12pm. Friday's dispatches are delivered on Monday. 1.5kg bags take 2 days by Royal Mail. These times are typical but not a guarantee.